What Our Guests Want to Know
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- We can refund deposits in full with a written request by email, with at least 24 hours notice
- All refunds will be effective 7 days after request
- No refunds will be given if you cancel within 24 hours or for no-shows
- Full refunds will be given in the event that your cruise ship does not make port
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We are sorry but we cannot accept same day reservations because we need to ask the Taxi Union for authorization to do the pick up guests 48 hours in advance.
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In an effort to provide the best service, we suggest you book your taxi island tour as early as possible since our team is of only 14 drivers. If you request a specific driver we will assign him to you unless he is already booked, in which case we will assign another driver from our crew.
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Our vehicles come equipped with ice cold A/C, CD player and a cooler, if you choose to buy beverages and ice during your tour.
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We have 3 baby seats available for rent, both are for newborns and infants up to 40 lbs or 18 kg. We also have 2 carseats for older children, price is $10 each. If you want to rent one please ask for it when you make your reservation.
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In three or more hours you can see the island from a local’s point and visit and sightsee places you normally don’t see on a regular tour in Cozumel. You can visit our local market to buy real Mexican vanilla or any other Mexican product, tour San Miguel’s downtown area, visit the mayan ruins at San Gervasio, the Tequila factory tour, El Pueblo del Maiz, explore the east side of the island’s breathtaking views, enjoy a tasty ceviche and guacamole, a fabulous lunch at a restaurant on the beach, stop at el Mirador for a fresh coconut water, climb the lighthouse at Punta Sur park for a gorgeous view, snorkel at Playa Palancar beach and shop at stores with good prices. With our service you will find many options to meet your needs. For those of you visiting Cozumel for the first time or if you are not familiar with the Island, once in here we can give you some options of the popular stops that you can visit. This is a private tour, so if you like a place more than the other ones you can spend more or less time there. It’s up to you.
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For tours in other languages we can provide an optional guide for an additional charge. If you are interested in this, please CONTACT US to ask for details as these other language guides are subject to availability and accommodation on the vehicles might be different because you will ride with a driver and the guide. Other languages available are French, Italian, Portuguese, Russian and German.